Refund Policy

Villa Code has a free plan with a monthly credit allowance. We encourage you to validate a real project on the free plan before subscribing, so you know what the output looks like on your own code.

If you are not satisfied with a paid plan, contact us within 14 days of the charge and we will refund it in full. This applies to your first purchase of a plan and to any renewal you tell us about within 14 days of it being taken.

We may decline a refund where the account shows unusually heavy use in the period — for example, running a large volume of deep validations and then requesting the money back. We look at genuine use, not a fixed threshold, and we will explain our reasoning if we decline.

Deep validation runs consume prepaid credit as the work is performed, and that work costs us money at the moment it runs. So:

• Unused credit can be refunded within 14 days of purchase.
• Credit already consumed by completed validations is not refundable.
• If a validation fails through our fault — it errors out, or returns nothing usable — we will restore the credit it consumed. Tell us and we will fix it; you should not pay for a run that did not deliver.

You can cancel at any time from your account's plan page. Cancelling stops future renewals — it is not itself a refund request. You keep access until the end of the period you have already paid for, and you are not charged again after that.

We refund duplicate charges, charges after a valid cancellation, and any amount charged that does not match the price shown at checkout — in full, and without a time limit. Contact us and we will correct it.

Nothing in this policy limits rights you have under consumer law where you live, including any statutory right of withdrawal. Where local law gives you a stronger right than this policy, that law applies.

Email jomodes82@gmail.com from the address on your account, with the date and amount of the charge (or the order/invoice reference). You do not need to give a reason, though feedback helps us improve.

We aim to respond within 2 business days. Approved refunds are returned to the original payment method, typically within 5–10 business days depending on your bank.

Payments are processed by our payment provider, which may be the merchant of record for your purchase — so the refund may appear on your statement under their name. You can also raise a billing query directly with the provider named on your receipt.